Square Credit Card FAQ

You can apply for a Square Credit Card if you are both eligible and an existing Square seller. To check if you’re eligible to apply for a Square Credit card, visit the Balances section of your online Square Dashboard.

Interest is the cost of borrowing money, expressed as an Annual Percentage Rate (APR). Your interest rate can go up or down if you have significant changes in your Square sales. You can find the interest rate of your Square Credit Card in your Square Dashboard. If your interest rate changes, you will receive an email letting you know.

When you begin your billing cycle with no carried balance, you have about a month grace period before you may be charged any interest.

If you don’t pay your bill in full every month, the unpaid amount becomes a “carried balance”. You’ll pay interest on this carried balance, and any new purchases until you pay off your carried balance in full and begin a new cycle.

There are no fees with the Square Credit Card— no late fees, no annual fees, no foreign transaction fees. No other fees.

Applying for a Square Credit Card does not impact your credit. If you ever miss a payment, it will not affect your credit score. 

If you need to change the delivery address of where to mail your Square Credit Card, please contact us.

It can take up to 2 weeks to receive your card in the mail. If you don’t receive it within 2 weeks, please contact us and we can issue you another card.

You can use your Square Credit Card anywhere that American Express (AMEX)® is accepted.

Eligibility for Square Credit Card requires verification through our banking partner. If your information is not able to be verified, you won’t be able to use the Square Credit Card.

Tip: If we aren’t able to verify your identity try the legal name on your Social Security card. If we aren’t able to verify your business, try entering your business name and EIN exactly as it appears on your government issued SS-4.

Your Square sales volume is one of the main factors that determine your credit limit.

Your credit limit can’t be increased upon request because it was determined using your Square sales volume as one of the main factors. However, your credit limit may increase as your business grows.

You’re able to add your Square Credit Card to your digital wallet, so you can use your card quickly, and conveniently on your mobile device. If you have ordered a Square Credit Card, but it still hasn’t arrived in the mail, you can still make purchases by using the virtual Square Credit Card.

To add your Square Credit Card to Apple Pay:

1. Go to your Apple Wallet
2. Tap > plus (+) icon on the top right of your screen
3. Tap > “Credit or Debit Card” and continue
4. Tap > Enter the Card Details Manually and enter your Square Credit Card info

You’ll be able to find your virtual card details in your Square Dashboard or via email.

Add Your Square Credit Card to Google Pay:

1. Go to your Google Wallet
2. Tap > Add to Wallet
3. Tap > Payment Card
4. Tap > New Credit or Debit Card
5. Tap > Enter the Card Details Manually and enter your Square Credit Card information.
6. Tap > Save

You’ll be able to find your virtual card details in your Square Dashboard or via email.

You’re able to make a payment for your Square Credit Card anytime on your Square Dashboard.

To make a payment online:

1. Go to the Balances section of your Square Dashboard.
2. Click on Make a Payment and choose how much you want to pay by using the slider.
3. Review your payment and click Pay.
4. Then click on Done.

When you make a payment toward your Square Credit Card, your payment will be posted immediately. You can reference any payments made on your Square Dashboard.

Set up auto-pay to automatically pay your Square Credit Card every month. You can set up autopay in your Square Dashboard by going to your autopay settings and toggle auto-pay to On. You can choose whether you want to pay your full bill every month, the statement balance, or just the minimum payment.  

You can turn off autopay anytime. Once autopay is turned off, you will have to manually make a payment every month when your credit card bill is due in your online Square Dashboard.

To do so:

1. Go to your Square Dashboard and go to your autopay settings.
2. Toggle auto-pay to “Off”.
3. Click Save.

-Entering an incorrect CVV code or expiration date. Your CVV code is a four-digit number located on the back of your card. Note: If you activated your physical card, it comes with a new CVV and EXP, please update your saved payment information.

-Your physical card is not yet activated

-Entering an incorrect zip code. Double check the zip code associated with your Square Credit Card in your Square Dashboard.

-You’ve reached your credit limit.

-Your purchase is over $25,000. If your purchase is over the maximum transaction limit, you can split your purchase into multiple transactions.

Some businesses will place a temporary charge on your card to ensure that you have enough funds to cover your purchase. Most pending authorizations clear within 3 days, but in rare cases it can take up to 14 days to clear.

You can file a dispute for any transaction on your Square Credit Card within 60 days after the disputed item appears on your statement. Navigate to our Square Credit Card Dispute Form to fill out and submit the dispute claim.

Once you submit your dispute claim, our team will forward your claim to our partner card network for further review. You’ll receive a decision regarding your dispute within 60 days via email.

Refunds can take up to 10 business days to post to your account from the date the merchant issues the refund. 

If you want to freeze your Square Credit Card, please contact us.

If your Square Credit Card has been lost/stolen, please contact us to deactivate (close) your credit card, so it can no longer be used, and we’ll issue you a new credit card.